Email Notification buttons that update demand field values.

[Ionut Spiru ABI]

Hi developers,

I want to create an email that will contain two buttons ('Rework' and 'UAT Pass') and once a button is clicked on the notification by the user, the demand should update a custom field to one of these two values.

Is there any easier way that automatically updates the values from a notification script?

Thank you! 

[Ankur Bawiskar · Accepted solution]

@Ionut Spiru ABI 

nope not directly

1) user need to reply to the email which triggers inbound action and then updates the field

OR

2) user need to visit the record and then update the field

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ionut Spiru ABI]

@Ankur Bawiskar, thank you, I knew both of the solutions, was curious if there is a different, more easier way to do that. 

Will still go with nr.1, the Inbound Action. 

Cheers!