Hi,
there is an email notification that gets triggered everyday at 3 am if a change is completed.
I can see in the mailbox that the notifications are being triggered but the user says he has not received anything since Feb 2024. What could be causing this issue as the system is sending them out?
I have checked his user profile and the notifications are enabled on it.
I have found this Verifying a user's notification preferences - Support and Troubleshooting (servicenow.com) but can't find notification preferences in the related links of his user record. He does have 5 in-use assets in his name. Could this be the issue?
Below are the notification details:
When: send when triggered
who: requested by and send to event creator checked
what: body of email notifying that change is finished implementing
There are also 2 flows for this email in flow designer with details below:
FLOW 1
trigger daily at 3 am
FLOW 2 - although I am not sure if it is relevant because it seems like its for posting to the worknotes
Not sure why the emails are in the outbox but the user is not getting them in his mailbox.
Hi @AnimeshP_96
I have spoken to a senior dev in my team and he says we actually used a customized one.
In the screenshots I attached in my previous message. you can see that there is one which is successfully connected and thats the one we use.
Anyways someone pointed out that the limit on the flow designer which sends out the notification is set to 1000 and there were more than 7000+ change requests in implement state on last friday so thats maybe why it did not go to everyone because of the limit. Do you think thats correct, would increasing the limit to 100000 help with this.
