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Email Notification is showing RITM number instead of SCTASK number in the notification.

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Arjun Reddy Yer
Mega Sage

‎01-28-2024 07:33 PM - edited ‎01-28-2024 07:39 PM

Can you help me @Vasantharajan N 

 

Step 1: Submitted Catalog Item: Claims Authority Referral Form
Step 2: Approval levels are completed
Step 3: SCTASKS will get created

Issue:
Step 1: Created Event: asp.level2.australia
Step 2: Mention that Event in Workflow: Claims Authority
Step 3: Created Email Notification: SCTASK Australia
Step 4: Email is showing RITM Number instead of SCTASK number as attached file

 

Triggered Email Notification: 

ArjunReddyYer_0-1706498752991.png

 

Email Notification Design:

 

ArjunReddyYer_1-1706498855397.png

 

ArjunReddyYer_3-1706499013090.png

ArjunReddyYer_4-1706499114281.png

Preview Email Notification view:

ArjunReddyYer_0-1706499570560.png

 

Workflow Design:

 

ArjunReddyYer_5-1706499227074.png

 

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Vasantharajan N
Tera Sage
Tera Sage
In response to Arjun Reddy Yer

‎01-29-2024 04:17 AM - edited ‎01-29-2024 04:24 AM

@Arjun Reddy Yer - Why do you need gr.setWorkflow(false)? Could you please comment that and try. Because that will stop the execution of other business rules on that catalog task. 

 

check the sysevent table for the event triggered with actual triggered record. 


Thanks & Regards,
Vasanth

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Saurabh Gupta
Kilo Patron

‎01-28-2024 09:26 PM

Hi @Arjun Reddy Yer 

Can you check the event queue please and share the screenshot for this event?

 

 


Thanks and Regards,

Saurabh Gupta

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