Email notification not firing!

[pathat]

Hello again. As I said before, I still have a lot to learn about the SN platform!

So I'm still tinkering with the sample training app Building a sample ServiceNow application) in my Geneva dev instance, and I created a new table similar to the Equipment Request table (it extends Task). I then created a new email notification which is supposed to fire on insert and update. However when I create a new record from the form, the email is not sent! Basic stuff I know, but it's not working And yes, I did check the email diagnostics page and sending email should be working (it's all green), but nothing is in the outbound/skipped/error email buckets.

[Pradeep Sharma]

Hi Pat,

Can you share the screenshot of your email notification configured.

[pathat]

Also in the email notification, in the To field, I added another email address which is not for any user in SN, it's an outside email address.

[Brian Dailey1]

Hi Pat,

1. You can check in your Emails table [sys_email] to see if the notice is even getting generated (send might be getting ignored).
2. On your notification, check you make sure you have it set to send to Event Creator, since this may be you in testing situations (maybe turn off as needed for production).

Thanks,

-Brian

[pathat]

No new email in sys_email table, and Send to Event Creator is checked.