Email notification not firing!

[pathat]

Hello again. As I said before, I still have a lot to learn about the SN platform!

So I'm still tinkering with the sample training app Building a sample ServiceNow application) in my Geneva dev instance, and I created a new table similar to the Equipment Request table (it extends Task). I then created a new email notification which is supposed to fire on insert and update. However when I create a new record from the form, the email is not sent! Basic stuff I know, but it's not working And yes, I did check the email diagnostics page and sending email should be working (it's all green), but nothing is in the outbound/skipped/error email buckets.

[Brian Dailey1]

Pat,

Could you post a screenshot of your notification?

thanks,

-Brian

[pathat]

The configuration is trivial: I picked the new table I created for my custom app, picked when to send (insert and update), who will receive (system admin who now has an external email address), and What it will contain ("Test" in subject and body), its' Active and Preview Notification looks fine. Here it is:

[Brian Dailey1]

In the "When to send" are there any conditions set?

-Brian

Edit:   You can also check in [cmn_notif_message] to see if any record is being generated for the notice.

[pathat]

Ok so I got email notification to finally work but only after I tried it on another new table I created in my app. This new table does NOT extend Task. That's the difference so far. So the question is can I point an email notification to a table that extends Task? It seems not. Weird.

[Brian Dailey1]

Pat,

You should be able to, other tables extending task work with notifications.

1. Try taking your working notification and changing the table to your original one, and see if it works.
   Or, create a new notification on your original table.   Perhaps there was something wrong with that particular record from all the attempts that we're just not seeing.
2. Try (as a test) setting up a business rule to create an event for your table, and see if you can get the notification to respond to an event in the queue instead of to a record operation (db insert/update).

-Brian