Email notification on project task

[Sowmya20]

I have Activated this OOTB Project Task notification but notification not triggering while project task state changes or assigned to changes. Is there anything need to configure.

Kindly help

[sunil maddheshi]

@Sowmya20 

Verify User Preferences once:

•  Check if recipients have valid email or not
• The recipient user must have "Email Notifications" enabled in their profile.
• Navigate to User Preferences and ensure the email setting is active.

Please mark correct/helpful if this helps you

[Dr Atul G- LNG]

Hi @Sowmya20 

Multiple thoughts on this, so carefully check each part. Practically looks like a minor configuration but checking points are withered. Also, create new tasks as well or test with old tasks as well. 

[Sowmya20]

Hi Atul, I see there is 2 hours delay in notification sending from system. Tried to change the weight value but no luck

[Dr Atul G- LNG]

Hi @Sowmya20 

Worth checking:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1334518

https://www.servicenow.com/community/sysadmin-forum/30-minute-delay-on-notification-creation-sent/m-...

[Sowmya20]

Hi Atul,

I see in event log notification_engine.process event in ready state not being processes from 2 hours.

Can you please help me how to fix this