Email notification on project task

Sowmya20
Tera Contributor

I have Activated this OOTB Project Task notification but notification not triggering while project task state changes or assigned to changes. Is there anything need to configure.

 

Kindly help

19 REPLIES 19

HI @Sowmya20 

 

https://www.servicenow.com/community/developer-forum/event-stuck-in-ready-state-and-event-processor-...

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Hi Atul,

There are few "VA Event Processor 0" in ready state.

Sowmya20_0-1740750206240.png

Do I need to change all next action to future time

 

Hi @Sowmya20 

Try this:

 

AGLearnNGrow_0-1740751775903.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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I changed the next action time time tomorrow.
For testing the notification I changed the project task state but again it got changed the time

Sowmya20_0-1740753088605.png

 

Hi @Sowmya20 

It should work now. Try clearing the cache and test again, and also try logging out and logging back in. If it still doesn't work, log a Now Support case as this seems to be the only cause

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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