Email notification on project task
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02-27-2025 03:55 AM
I have Activated this OOTB Project Task notification but notification not triggering while project task state changes or assigned to changes. Is there anything need to configure.
Kindly help
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02-28-2025 05:12 AM
HI @Sowmya20
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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02-28-2025 05:45 AM
Hi Atul,
There are few "VA Event Processor 0" in ready state.
Do I need to change all next action to future time
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02-28-2025 06:10 AM
Hi @Sowmya20
Try this:
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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02-28-2025 06:31 AM
I changed the next action time time tomorrow.
For testing the notification I changed the project task state but again it got changed the time
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02-28-2025 08:11 AM
Hi @Sowmya20
It should work now. Try clearing the cache and test again, and also try logging out and logging back in. If it still doesn't work, log a Now Support case as this seems to be the only cause
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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