email notification recipient

[Hafila Hatta]

hi, we have a custom email notification for incident, this email will be sent to the requester. after 2 days, it will send the same email, but is it possible to add the requester's manager as the recipient? basically we want to use the same template, just need to add another recipient 

[Dr Atul G- LNG]

Yes, you can definitely do this via Flow Designer—just add the member this time as well, like the Caller or Manager.

However, the best approach would be to create a new email notification, similar to the existing one, and include both the Caller and Manager as recipients.

[J Siva]

Hi @Hafila Hatta 

It depends on how you're currently triggering the notification and setting the recipient list.

1. If you're triggering the notification using events, you can add script logic to modify the recipient list through the event parameters.

2. If you're using Flow Designer's 'Send Notification' action, I don't believe it's possible to dynamically update the recipient list. In that case, you'll need to create a new notification record with the updated recipients.

Regards,
Siva

[Bhuvan]

@Hafila Hatta 

If you are using Flow Designer for notifications, it should be possible. 

Configure 2 email notifications, one with requester as recipient and another with requester and manager. Before email notification is triggered, check IF flow logic and see if email is triggered for new [created is ON today] or update [created is 2 days ago] and branch the notifications accordingly. 

If you do not want to go down that path, create 2 email notifications and configure filter conditions based on created date and include the recipients accordingly in sysevent_email_action table.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Ankur Bawiskar]

@Hafila Hatta 

how are you triggering that email? is it via notification directly or using business rule or via flow designer?

You can definitely add requester's manager in it

If my response helped please mark it correct and close the thread so that it benefits future readers.