Hello Community,
I'm doing some re-factoring on my email notifications and I've come across a scenario where I have 2 notifications on the same table(sc_task) for the same reason but with different recipients because the information is slightly different(1 or 2 lines difference). These 2 emails can use the same email script but there is 1 roadblock here. Is there a way for me to determine, in the email notification script, who the recipient of the notification is?
Ive tried using the email_action object but many of the properties inside are empty. Here is a small snippet of the properties i looked at...
Jim, great content and useful as expected. The method that you outlined in that post is a little more complicated than I need for my situation however, you brushed right over EXACTLY what I was looking for. Here...
The email_action object provides access to 3 properties to obtain the recipients of the email notification..
That drawn out explanation was mainly for anyone else who finds this article but, I was not aware of I could access the properties of the email_action object that way because when logging it, those values are empty but when I use .getValue(), they actually return values. Anywho, that gives me what I need to continue my consolidation efforts. Thanks everyone for the assist here!
in the specific loop you can override email address by using below function.
Sure thing. So, lets say I have record A(an incident) that gets commented by the end user. That will generate an email notification to the person assigned to record A to let them know what happened.
The content of that email notification is generated using a mail script. This mail script is also being used for a similar scenario when the person assigned to record A comments the record. Which will generate an email notification to the caller with the issue.
So, with those 2 scenarios, I have 2 email notification records, 1 for each scenario. Currently, there are 2 different mail scripts as well for each notification. Based on that scenario above, the only difference is going to be 1 or 2 lines of that email content that will be removed depending on who its going to and of course the recipient is different.
I have set the recipients of the emails on the email notification record like so...
What I am trying to accomplish, is to retrieve the values set here, from the mail script. This will allow me to use 1 email script to handle multiple notifications if I am able to tell who the recipient is. Hopefully that's a bit clearer.
