Email Notification Sent in French when user profile is French

Peter Williams
Kilo Sage

‎03-20-2024 06:02 AM

Good day everyone,

 

i have a Catalog Item that is in English, i also have the edit translations setup for French, so when a user is logged into the form with the French Language preference is set, they will only see the French translations.

 

However, those French translated text are not coming through onto the email notification that is sent out from the form. IE. the french translated variables from the Select boxes, Multi-choice items, etc....

 

 How can i do this? 

have the French translated choices to display on the email notification for the French Users and English showing for the user on their notifications??

 

 

 

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Harish KM
Kilo Patron
Kilo Patron

‎03-20-2024 06:11 AM

Hi @Peter Williams take a look at Marks article 

https://www.servicenow.com/community/international-localization/static-multi-lingual-notification-su...

Regards
Harish
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Peter Williams
Kilo Sage

‎03-20-2024 06:11 AM

This doesnt answer my question just makes more questions than help.

 

is there or isnt there a way to do this?

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Peter Williams
Kilo Sage

‎03-20-2024 06:22 AM

so here is a an example:

i have a mail script that sends out a notification that is base on variables collected by the Form.

 

var conLegal = current.variables.conference_continuing_legal_education.getDisplayValue();

 

this Var conLegal is a Select box with 2 items:

Let say they in english on the form:

Black

White

 

the French translations using the Edit Translations on the form is:
Noir

Blanc

 

How will i get those to appear on the email that is sent. would i use:

 

template.print(gs.getMessage(conLegal));

 

to see the french translations if the user profile is French that is filling out the form?

 

 

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