1 ACCEPTED SOLUTION
Hi @Sharath807 ,
Create Event as Follows:
To work on past/existing records you may write fix script as follows:
var gr = new GlideRecord('incident');
gr.addEncodedQuery('active=true^assigned_toISNOTEMPTY')
gr.query();
while(gr.next())
{
if(gr.assigned_to.active == false)
{
gs.eventQueue('Inactive User Notification', gr , gr.number, gr.short_description);
}
}
For further inactivation of users you may write business rule as follows:
Type : before->Update
condition: active -> changes to -> false
script:
var gr = new GlideRecord('incident');
gr.addQuery('assigned_to',current.sys_id);
gr.query();
while(gr.next())
{
gs.eventQueue('Inactive User Notification', gr , gr.number, gr.short_description);
}
Now you can write the notification and in when to send field select event is fired.
Please mark my response as correct and helpful if it helped solved your question.
Thanks,
Rohit Suryawanshi
