Email Notifications Cadence

[Skitts]

Hello,

I am curious about the cadence of email notifications to customers when they submit a ticket. 

How and where do we set this functionality up?

Where can I find more information to understand what this entails?

Thank you!

[Anand Kumar P]

Hi @Skitts ,

Please refer below link

https://www.servicenow.com/community/developer-articles/servicenow-notification-servicenow-notificat...

Mark it as helpful and solution proposed if it serves your purpose.
Thanks,
Anand