Business Rule Not Triggering - Assistance on Why?

[jlaps]

I am trying to account for a delay in comment generation where the comments/variables are getting sent to a 3rd party via an interconnect API. I need to generate a comment on the task AFTER the correlation ID is set, as the comments getting sent before are not getting sent properly as the correlation ID is still being generated. Any comment sent later will include full payload, so I just need to add a comment after the correlation ID gets filled in.

Neither the status change (which is only there to check if its working) nor the comment are getting added. 

The audit history shows the field getting updated from blank.

What am I doing wrong? I have tried before/after, tried alternate comment add script lines.

Thanks!

[Pranav_Thanedar]

@jlaps 

Can you please try to add the below conditions and check if it works?

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Regards,

Pranav Thanedar

[Pranav_Thanedar]

Also, make it a Before Update BR. 

Please appreciate the efforts of community contributors by marking appropriate response as correct answer and helpful, this may help other community users to follow correct solution in future.

Regards,

Pranav Thanedar

[Sid_Takali · Accepted solution]

Hi @jlaps make it before Update BR and give value to condition Correlation ID Changes From or make it Correlation ID Changes.

Regards,

Siddharam

[jlaps]

Thank you for the help guys... I think my caffeine levels are too low today!