Email Notifications in ServiceNow

[Joshuu]

Hi All,

I need to configure 3 different notifications for the below triggers. Could you please help.

Scenario #1 – Response SLA
Based on SLA with the following parameters:
SLA Grouping: N2 Pricing
SLA Definition Name: <contains> Resp
Business Elapsed Percentage: 50%
Assignment Group is NOT: ABCXXXXXXX group
Recipient: Members of assignment where the INC is assigned

Scenario #2 – Resolution SLA
Based on SLA with the following parameters:
SLA Grouping: N2 Pricing
SLA Definition Name: <contains> Resol
Business Elapsed Percentage: 50%  	
Assignment Group is NOT: ABCXXXXXXX group
Recipient: Members of assignment where the INC is assigned

Scenario #3 – Response SLA – Revenue Analytics
Based on SLA with the following parameters:
SLA Grouping: N2 Pricing
SLA Definition Name: <contains> Resol
Business Time Left: 6 hours
Assignment Group: ABCXXXXXX group
Send within 08:00 and 20:00 EST Monday thru Friday
Recipient: Members of assignment where the INC is assigned

Best Regards.

[Dr Atul G- LNG]

Hi @Joshuu 

Have a look OOTB SLA flow.

use these events to trigger notification.

[Joshuu]

Hi @krishnaswamy @Dr Atul G- LNG ,

I have created a workflow and a notification as below, but the notification is still not sending.

Could you please check what am I missing here?

Best Regards.

[Dr Atul G- LNG]

Hi @Joshuu 

Is email enabled in instance?

[krishnaswamy]

Hi @Joshuu 

You can easily acheive by creating a flow with trigger as Task SLA.

https://docs.servicenow.com/bundle/xanadu-build-workflows/page/administer/flow-designer/task/create-...

https://www.servicenow.com/community/developer-forum/how-to-send-email-using-flow-designer-when-sla-...

Please explore OOB flows created for task sla to get an idea.

Go to Flow designer and search for the flows with name "SLA notification and escalation flow"