Email Routing Rule

[Dasarathi Maha1]

In email routing rule if the subject is xyz then it will assign to 'A' assignment group other wise it will assign to 'B' assignment group. How i will write the script.

Please try to write the full code.

[Jaspal Singh]

Hi Dasarathi,

It can be simply as below.

if(email.subject.indexOf('xyz')>-1)

{

current.assignment_group.setDisplayValue('A');

}

else

{

current.assignment_group.setDisplayValue('b');

}

[Dr Atul G- LNG]

Hi @Dasarathi Maha1 

Try with assignment rules / Data lookup as well. No code is required.

[Amit Gujarathi]

HI @Dasarathi Maha1 ,
I trust you are doing great,
Here's an example script that you can adapt for your needs:

(function runAction(current, email, email_action, event) {
    // Define the assignment groups
    var groupA = 'sys_id_of_group_A'; // Replace with the sys_id of Group A
    var groupB = 'sys_id_of_group_B'; // Replace with the sys_id of Group B

    // Check if the subject of the email is 'xyz'
    if (email.subject == 'xyz') {
        current.assignment_group = groupA; // Assign to Group A
    } else {
        current.assignment_group = groupB; // Assign to Group B
    }

    // Update the ticket
    current.update();

})(current, email, email_action, event);