Master Now Assist on ServiceNow: Free Video Series (Basics → OOB Skills → Advanced Topics)

[Hardit Singh]

Hola Community,

AI is becoming a core part of the ServiceNow platform, and Now Assist is one of the most impactful features transforming how end users, agents, and developers work.

To help the community understand, adopt, and implement Now Assist confidently, I’ve created a complete learning series on YouTube covering:

• AI fundamentals

• Basics of Now Assist

• All OOB Now Assist Skills

• And upcoming advanced topics like skills creation, fine-tuning, and real-life enterprise workflows

This series is completely FREE, hands-on, and continuously growing.

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What’s Included in the Now Assist Learning Series?

1️⃣ Basics of AI for ServiceNow Professionals

Before diving into Now Assist, it's important to understand AI fundamentals.
The series covers:

• What is AI, ML, and Generative AI?

• Why AI is important in modern enterprise workflows

• How ServiceNow uses AI across the platform

• Difference between Generative AI and Agentic AI

These videos give beginners the right foundation.

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2️⃣ Introduction to Now Assist

A beginner-friendly walkthrough of:

• What Now Assist is

• Where it fits in the ServiceNow ecosystem

• Differences between Agent Workspace, Now Assist panel, and traditional UI

• Key components: Assistants, Skills, Messages, Experiences
  
  

Perfect for admins, developers, and process owners.

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3️⃣ Deep Dive into OOB Now Assist Skills

You’ll find videos on all Out-of-the-Box Now Assist Skills, such as:

• Summarization

• Case understanding

• Incident routing & assignment

• Knowledge article generation

• Root cause suggestions

• Task analysis

• Duplicate detection

• Email drafting

Each video explains:

• How the skill works

• When to use it

• A complete demo

• Limitations & best practices

• Common implementation mistakes

This helps teams quickly adopt OOB skills in real projects.

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4️⃣ More Advanced Videos Coming Soon

I am actively adding new videos on:

• Building custom Now Assist Skills

• Configuring advanced agentic workflows

• Now Assist for Developers

• Using AI Actions inside Flow Designer

• Practical enterprise use cases (HR, ITSM, CSM, SecOps, IRM)

• Debugging and improvement patterns

• Performance tips and governance

• Combining Now Assist with Integration Hub, Flow Designer, and catalog items

These advanced lessons will help teams go beyond theory and build production-grade AI workflows.

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Who Is This Series For?

This series is ideal for:

• ServiceNow Admins

• Developers

• Architects

• IRM/GRC/ITSM/CSM process owners

• Anyone preparing for Now Assist or GenAI interviews

Whether you are just getting started or preparing to implement Now Assist at scale, these videos will help you gain clarity and confidence.

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Watch the Full Playlist & Subscribe

👉 https://www.youtube.com/playlist?list=PLgMvigbxmqHQx7UNnFc9x3bLEuouFsjf5

By subscribing, you’ll automatically get access to new advanced videos as I upload them.

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🙌 Let Me Know What You Want Next

If you want tutorials on:

• Building specific skills

• Real customer use cases

• End-to-end Now Assist demos

• Interview prep

• GenAI implementation strategy

Just comment or message me—I’ll include them in upcoming videos.

Let’s learn, explore, and build powerful AI solutions on ServiceNow together! 

Please mark this article as Helpful, if it helped you.

Cheers,

Hardit Singh

YouTube

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