Email Script Actions

[Rooma1]

Hi All,

I have been asked in the interview, If we are setting Subject in the email script and also on the subject field, which one will apply in the notification?

Thanks,

Rooma

[Weird]

In Servicenow scripts always overwrites any field settings.

[Dr Atul G- LNG]

Hi @Rooma1 

Script will be override the field values.

You can try in PDI. 

[Community Alums]

Hi @Rooma1 ,

In ServiceNow if we set both subject in the Email script & Subject field in the notification. The subject set in the Email script will take precedence over the one set in the Notification configuration when the notification is triggered.

I've recently implemented this functionality in our instance & based on the field value I have to override Email subject irrespective of what was set in the Notification subject & it was achieved using Email script

Please mark it as "Accept as Solution" and "Helpful" if this solution helped you.

Thanks & Regards,
Madhan Somesh.