Email script is not working in notifications

[Hemasundar_B]

We have two notification rules: one for the "Opened By" user and another for the "On Behalf Of" user. However, the email script "getKnowledgeArticles" is not working for the "On Behalf Of" user notification.

Note: "getKnowledgeArticles" is a copied version of the email script "cxs_EmailSearchResults".

Can anyone suggest a fix for this issue?
Opened by  Notification:

On behalf of Notification

[Shree_G]

Hello @Hemasundar_B ,

Please check the "getKnowledgeArticles" script and make sure any reference to "current.<field_name>" is valid and is getting the correct reference. Or share share the script to know more.

[Hemasundar_B]

Here is the script:
(function() {

    var searchRequest = cxs_App.getActions("cxs_TableActions", current).getEmailSearchRequest(email_action);

    if (!searchRequest || searchRequest == null || !searchRequest.query.freetext || !searchRequest.meta.get("runAsUser")) {

        return;

    }

    var imp = new GlideImpersonate();

    var previousUserId = imp.impersonate(searchRequest.meta.get("runAsUser"));

    var searchResponse = SNC.SearchService.search(searchRequest);

    var searchResponseObj = new JSON().decode(searchResponse.toJSON());

    template.print(cxs_App.getActions("cxs_FormatResults", searchResponseObj).usingMacro({

        "result_header_macro": "knowledge_results_header_email",

        "result_macro": "knowledge_search_results"

    }));

    if (previousUserId)

        imp.impersonate(previousUserId);

})();

[Hemasundar_B]

(function() {

    var searchRequest = cxs_App.getActions("cxs_TableActions", current).getEmailSearchRequest(email_action);

    if (!searchRequest || searchRequest == null || !searchRequest.query.freetext || !searchRequest.meta.get("runAsUser")) {

        return;

    }

    var imp = new GlideImpersonate();

    var previousUserId = imp.impersonate(searchRequest.meta.get("runAsUser"));

    var searchResponse = SNC.SearchService.search(searchRequest);

    var searchResponseObj = new JSON().decode(searchResponse.toJSON());

    template.print(cxs_App.getActions("cxs_FormatResults", searchResponseObj).usingMacro({

        "result_header_macro": "knowledge_results_header_email",

        "result_macro": "knowledge_search_results"

    }));

    if (previousUserId)

        imp.impersonate(previousUserId);

})();