Email script is not working

[AnilM99]

Hello team,

The below script is not working 

var urls = 'https://dev.service-now.com/sp?id=sc_cat_item&sys_id=73b1bafa9752cd1021983d1e6253afb5&sysparm_variab...{"ritm_number":"'+current.sys_id+'"}';

The same script I wrote a year back for one catalog item was working fine, but now it is not working for other items.

Thanks 

Anil!

[SumanthDosapati]

@AnilM99 

Question is not clear.

Broken link.

[Sai62]

Hi Anil

Are you trying to build an URL on a notification to navigate to any RITM record by using email script? Please confirm

Thanks

Sai Vijitha

[AnilM99]

Hi everyone, thanks for the response.

My requirement is 

I build a new catalog item—"Request a Device." 

variable

ritm_number

device name

The onboarding workflow sends a notification to the manager with the link.

If the manager clicks the link via email, it redirects to the portal, and the variable ritm_number will auto-populate with the onboarding ritm number.

Email script.

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,

          /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,

          /* Optional GlideRecord */ event) {

var urls =

/sp?id=sc_cat_item&sys_id=73b1bafa9752cd1021983d1e6253afb5&sysparm_variables={"ritm_number":"'+current.sys_id+'"};

template.print('<a title="Please click here to submit new device request." href='+urls+'>Please click here to submit new device request.⁣/a>');

})(current, template, email, email_action, event);

Thanks 

Anil

[Nilesh Pol]

Hi @AnilM99 fix your email as below:

(function runMailScript(current, template, email, email_action, event) {

var sysId = '73b1bafa9752cd1021983d1e6253afb5'; // Catalog item sys_id
var ritmNumber = current.sys_id; // The current RITM sys_id

var baseUrl = gs.getProperty('glide.servlet.uri'); // Gets your instance base URL

var link = baseUrl + 'sp?id=sc_cat_item&sys_id=' + sysId +
'&sysparm_variables=' + encodeURIComponent(JSON.stringify({ritm_number: ritmNumber}));

template.print('<a title="Please click here to submit new device request." href="' + link + '">Please click here to submit new device request.</a>');

})(current, template, email, email_action, event);