Email sending disabled

[Valon Sheremeti]

Hello,

I'm new in service now and I am trying to enable email notification feature. I am running personal developer instance.

When I go to System Properties/Email Properties I see that both Inbound and Outbound email sending is not checked.

However when I hover on Yes checkbox I get "No" sign (attaching pictures)

I am trying to do this while logged on as "systems administrator". I tried with security_admin enabled but no luck.

Any idea what I am doing wrong?

Thank you.

Val

[snehabinani26 · Accepted solution]

Hi Valon,

Make sure you are in the global application scope. You will not be able to edit anything here if you are in the other application scope.

Please let me know if you have any questions.

[Valon Sheremeti]

Thank you all for your comments.

Changing to a global application scope solved my issue.

I appreciate your comments.

Val

[snehabinani26]

Can you right click on that property and check if it allows you to change it?

You can also type sys_properties.list in left navigation pane and look for property 'glide.email.read.active'

Check whether any role restriction has been applied over there

[Inactive_Us1474]

Check if you are able to locate this property : glide.email.smtp.active and set it to true.