Email Sending Frequency Configuration

[Katie A]

Hello, I know that ServiceNow sends emails every 2 minutes. I have been asked if we can increase this frequency to 30 seconds? I looked in mail preferences but did not see any potential options for configuring this frequency. Is this even possible?

Thanks

[march · Accepted solution]

There is a job for this called "SMTP Sender".

You can change the frequency there.

[Chuck Tomasi]

Hi,

Be aware that increasing this may not necessarily get your email delivered quicker (or much quicker). Email notifications are still handled by the ServiceNow event engine (even the condition based ones.) Depending on how many events are in the queue to be serviced, you could wait a couple minutes (or more).

Events and Email Notification - ServiceNow Wiki

Event Registry - ServiceNow Wiki  

[enriqueiglesias]

To change settings, click Send/Receive > Send/Receive Groups > Define

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