email.setSubject is not working

now_dev · ‎08-16-2017

Hi All,

I am using client template and trying to add a "Fw:" prefix in Subject line using below code. However, below line of code is breaking my script and not overriding the subject. Any suggestions?

email.setSubject("Fw:"+ current.short_description -- current.number);

Below are my script and screenshot for reference.

<mail_script>

var str = " This is my subject line";

email.setSubject(str);

var gr = new GlideRecord('u_test_email');

gr.addQuery('sys_id',current.sys_id);

gr.query();

while(gr.next()){

var action = gr.getValue('u_email_action');

gs.info("Action Value:"+action);

if(action == '1'){

template.print("Inside forward");

}

else if(action == '2'){

template.print("Inside Send");

}

</mail_script>

diogo_ramos · ‎08-16-2017

Sorry KS, you are correct, the set subject does not seem to work for email clients, I was testing with a normal notification.

I don't have a solution for that yet, lets wait and see if someone else has an answer, I will also keep looking to see if I can find a way.

Cheers,

Diogo

edit: One way that should work, if you create a field in the form (hidden) and you use ${name_of_field} in the subject it should get the same result, you just have to construct the full subject in that field and then use it in the email client.

You can even do the following have a new field called something like u_forward (string) and then use a business rule to evaluate the conditions and if they are true add the text "Fw:", then in the email client subject you can have " ${u_forward) ${short_description} -- ${number} " , if the u_forward is empty it won't be shown and if it has something it will show. I didn't test this but in theory it should work

View solution in original post

diogo_ramos · ‎08-16-2017

Try this : email.setSubject("Fw: "+ current.short_description + "-- " + current.number);

You need to add the quotes "--" and the plus sign otherwise it will break.

Cheers,

Diogo.

now_dev · ‎08-16-2017

Hi Diogo,

I tried then also it's not working. Thoughts??

<mail_script>

var gr = new GlideRecord('u_test_email');

gr.addQuery('sys_id',current.sys_id);

gr.query();

while(gr.next()){

var action = gr.getValue('u_email_action');

gs.info("Action Value:"+action);

if(action == '1'){

template.print("Inside forward");

email.setSubject("Fw: ");

}

else if(action == '2'){

template.print("Inside Send");

}

</mail_script>

diogo_ramos · ‎08-16-2017

Hey KS, I just created a Mail Script that I call in a notification and was able to use this : email.setSubject("Fw: "+ current.short_description + "-- " + current.number); without any problems,

can you put some logs (gs.log("entered the if ")) in you code to see where it's breaking, are you sure it is going inside the if?

Cheers,

Diogo

now_dev · ‎08-16-2017

Hi Diogo,

Can you pls share your entire script with me. Yes, it's going in an If loop and printing "Inside forward" but after that script brakes.

Also, I am using Client templates for notification.

Thanks In Advance