Email stuck in send-ready

[martinkruml]

Hello! 

I have a bit of pickle here with emails beign stucked for some period (thursday-sunday - 5.9 to 8.9.) in "send-ready" state and monday's emails were processed as they should onwards.

According to investigation I did, there was no-error found on ServiceNow. SMTP job wasn't stuck at all, tokens are valid as well.

What occured to me as "weird", only processed/received emails in that period were those emails where recipients are inboxes of service-now. 

I know how to re-process the stuck emails, but I was wondering, if someone has encountered this kind of problem or if there is some kind hint, what to look at, while handling this root cause. There's also a possibility, that it could be Azure problem. 

Regards,

Martin

[Paul Curwen · Accepted solution]

So many things it can be, this is the best support article to help with these situations: 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0521382