Email to External user(Watch list ) working ?

[New Developer_S]

Hi,

Are Emails to External users in (Watch list ) is working in Service now ? its shown as SENT in email logs , but not received in the user email box.

Anyone faced this issue ? please clarify .

TIA 

[AndersBGS]

Hi @New Developer_S ,

is it through your PDI? If it is, please notice that ServiceNow recently (2022) shipped a new change to disable sending and receiving emails on PDIs: https://developer.servicenow.com/blog.do?p=/post/sending-emails-from-pdis/

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[New Developer_S]

No , it is not through PDI

[AndersBGS]

Hi @New Developer_S ,

Then I would recommend you to look at email settings in ServiceNow, company network rules (routing/firewall etc). Furthermore investigate if it's only for a particular user or all users. 

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders