Email to newly added Watchlist users and CC manager

Pranesh_RP
Tera Contributor

‎01-31-2024 05:36 AM

I got a requirement. Where I need to send notification to only newly added user in watchlist and also CC his manager in it. Please Do help.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Pranesh_RP

‎01-31-2024 06:05 AM

Hi @Pranesh_RP 

https://www.servicenow.com/community/incident-management-forum/when-user-is-added-to-watchlist-then-...

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Pranesh_RP
Tera Contributor
In response to Dr Atul G- LNG

‎01-31-2024 06:29 AM

Hi @Dr Atul G- LNG ,

 I know we can send it to user newly added but i what to add CC to users manager.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Pranesh_RP

‎01-31-2024 07:04 AM

Then you need to do dot walk  mate. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Pranesh_RP
Tera Contributor
In response to Dr Atul G- LNG

‎01-31-2024 07:06 AM

How can we dot walk through watch List.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Pranesh_RP

‎01-31-2024 07:10 AM

Friend, I am not coder but i saw this code

LearnNGrowAtul_0-1706713780637.png

 

and here, you need to write code to get the manager as well.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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