Email view issue.

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anjiadmin
Tera Expert

‎02-14-2024 06:50 AM

Hello Friends ,

 

I am facing some issue while using view full email link on case record on portal. The issue is like it auto closing the record window when I click on the View email link on email activity area on record.

 

Thanks,

Anji

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-14-2024 07:04 AM

Hi @anjiadmin 

I think it is some known issue , try to log a case to Support Now. 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-14-2024 07:04 AM

Hi @anjiadmin 

I think it is some known issue , try to log a case to Support Now. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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