Now Agent Mobile app upgrade question

[Cirrus]

Hi,

We have a number of users with the Servicenow 'Now Agent' installed on their iphones. However there is a lot of inconsistency over what versions people are running. Some are on the latest 17.2.1, but many are still on 17.1.0. Can anyone advise if and how users are notified when an upgrade is available, as I dont believe this is part of the standard platform upgrade (eg Vancouver to Washington) and as a sys_admin I dont recall ever seeing any notifications from Servicenow (but then we do get a lot) about app upgrades.

Thanks

[Dr Atul G- LNG · Accepted solution]

Hi @Cirrus 

Not sure, but it is like Phone setting for auto upgrade like we have in Google playstore. As alternative, you can set a push notification, if the latest version on App released by SN and you can notify your users.

[Cirrus]

Thanks Atul. Servicenow themselves have said the following - we do not have a process available at the moment to remind users to upgrade the app versions so that they all can be in sync. 

[Anurag Tripathi]

There is no Push Notifications to All User, like broadcast. Seems like a useful feature to me.