Emails from a sender not matched to a user record do not appear in Incident Activity log when using Inbound Email Flow

mark_oldroyd
Tera Contributor

‎03-31-2022 07:09 AM

Hi,

When using an Inbound Email Flow specifically I noticed that if the sender is not matched to a user record (and thus is Guest or Empty) then that original email is not included in the created Incident's Activity Log. 

Note: When using Inbound Actions this is not an issue.

Has anyone else come across this and if so know of a solution? Or should I stick with Inbound Actions for now?

We currently don't automatically create accounts for unrecognised senders and are not likely to turn that on.

Thanks!

 

0 Helpfuls
  • 1,906 Views
10 REPLIES 10

Tom Sienkiewicz
Mega Sage
In response to mark_oldroyd

‎04-04-2022 03:33 AM

Well, the target and target table should be populated automatically by default, as long as the user exists in SN.

So if those are empty for some reason even with an existing user, I would probably raise a question to SN support about that...

0 Helpfuls