Emails from notspam@example.com are now flagged as SPAM

[SimonSimon]

Hello,

We get automated reports from 'notspam@example.com' that are supposed to create a ticket. This has been working fine until recently, now those emails are flagged as spam via X-ServiceNow-Spam-Flag:YES and are ignored. Apparently their SPAM-SCORE increased resulting in the X-ServiceNow-Spam-Flag:YES also my search keeps on bringing up 'Email Filters' [sys_email_filter] module which is not present in our instance.

Any help would be greatly appreciated in explicitly whitelisting email address 'notspam@example.com' so that it is processed like it used to.

[fknell]

@SimonSimon Raise a case with ServiceNow Support to get the domain whitelisted.  

[SimonSimon · Accepted solution]

Solution was to activate Email Filters plugin (com.glide.email_filter) and create email filter.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0549426

https://www.servicenow.com/docs/r/zurich/platform-administration/c_EmailFilters.html

https://www.servicenow.com/docs/r/xanadu/platform-administration/t_ActivateEmailFilters.html

https://www.servicenow.com/docs/r/platform-administration/t_CreateAnEmailFilter.html