Even with the code "Send email" action is throwing an error. Instead use "Send Notification" action.
- Create a notification
-Add your user email id & click add email address
-Add ${mail_script:email_script_name} in body & save the record
- Create "Email Script" & add the below code
(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
/* Optional EmailOutbound */
email, /* Optional GlideRecord */ email_action,
/* Optional GlideRecord */
event) {
// Add your code here
var desc = current.description;
var start = desc.indexOf("Short Description of Issue:");
var end = desc.indexOf("AUTH-4063");
var extractedText = desc.substring(start, end).trim();;
template.print(extractedText);
})(current, template, email, email_action, event);
- Add notification in flow
Result:
If my answer helped you in any way, please mark it as helpful or correct.
As mentioned, have you checked that there is a record in sys_email ?
From your screenshot if you expand "Send Email" it'll link to the generated email record
Hi @Adil N ,
Tried to reproduce your requirement & it worked for me.
- Check the sys_email table to see if mails are triggered.
- Check if the recipients are active.
- Instead of send email use send notification action.
I started answering community questions recently. If my answer helped you in any way, please mark it as helpful or correct. It would be a great boost.
