Emails send-ignored for a particular user

[v-paulp]

Hi 

In our instance emails not going for particular user . I have users' email id is ok . Still every emails send- ignored for that user.

Is there any reason it is happening. I couldn't find anything 😕. 

[SAI VENKATESH]

Hi @v-paulp 

Can you please check the below article may be it will help you out.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0790932

Thanks and Regards

Sai Venkatesh

[Yashsvi]

Hi @v-paulp,

please check below link:

https://www.servicenow.com/community/developer-forum/email-notification-being-sent-and-also-send-ign...

Thank you, please make helpful if you accept the solution. 

[Ayushi12]

Hi @v-paulp 
1)Check the 'notification' setting on the user is enabled. 

2)Notification will be ignored if a similar notification for the same user/email is triggered with a lower weighting. If this is the cause then setting the weighting to 0 should ensure that the message is always sent.
If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful."

Thanks!