Embedding live chat in another website

[Dubz]

Hi All,

I've activated the anonymous chat plugin but i need to be able to embed it in another non-servicenow website. Has anyone done this before with anonymous chat or any other type of connect chat support? Basically i need to know where the code is that i would need to take and populate in an iFrame on this other website. Web/service portal dev isn't my area s i'm a bit stuck on this.

Cheers

Dave

[Brad Tilton]

I'm not sure this will fit your situation exactly, but I think it's the closest documentation we have for what you're looking to do. I think if it works for VA you should be able to make it work for agent chat overall:

https://docs.servicenow.com/bundle/madrid-servicenow-platform/page/administer/virtual-agent/task/cre...

[Dubz]

Thanks for that Brad, i'll have to have a play around with that and see if i can get it working.

[Dubz]

So i've not had any success in figuring out how this works. The documentation is not very clear and the properties mentioned don't exist. The closest i could find was glide.set_x_frame_options...Does anyone have any further insight into how to achieve this?

[Brad Tilton]

Do you have virtual agent active in the instance? This functionality is specific to VA, although I'm guessing you can use it for the standard chat as well. That being said, I think the virtual agent plugin will need to be activated for the properties and page to show up.