Emergency Change Approval - I need 2 approvers instead of 1 approver from CAB group

[bbf35621]

Hi guys,

I need to change from 1 approver to 2 approvers. I am looking at Change Approval Definition - CAB Approval and the default is first response. How can I change to require only any 2 approvers in the CAB/Change Managers group? I do see a field called "Percentage of users" instead of a specific number of approvers. If that is the only way then what percentage would be for 2 approvers? If not, what is the solution to edit in Change Approval Policy or Change Approval Definition?

[Dr Atul G- LNG]

Hi @bbf35621 

OOTB there is no way to set number of user need to approve. You can set %age or all or only first response. 

%age will calculated based on number of members in the group. like 10 members so 20% is 2 in your case.

[bbf35621]

So 20% is the answer to set 2 approvers no matter how many members the group has? What if there are like 2 - 5 members?

[Dr Atul G- LNG]

No,  teh %age will be based in member in group. 

[SK Chand Basha]

Hi @bbf35621 In washington release we have this feature where you can select number users required approval refer the below link

Ask for Approval action (servicenow.com)

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