Emergency change is closed without approval when click on close button asking close code and notes.

[Hemagiri B]

Hi Team,

Need your help, Emergency change is closing without change is approved. Once we click the "close" UI button it's asking close notes and close code once we given close note and close code if we click again on "Close" button change is  moving to "Review" state, if we save the form change is moving to "Closed" state even if approval is pending. Please help me how to restrict this. Seems UI action and work flow working fine, but when we save the form change is closing.

[Hemagiri B]

Yup, we have approvers present for this CI.

[jaheerhattiwale]

@Hemagiri B Then the change should be in Authorize state till the approver approves the change. There must be some issue.

Check if the user is active or not?

[Hemagiri B]

@jaheerhattiwale user is active state only, Seems here it's customized they are allowing to implement the change even if approval is not approved. Form is allowing till closed state even if approval is pending.

[jaheerhattiwale]

@Hemagiri B As this is emergency change we should not do that, that may cause issues. So i would suggest to get the approvals before moving to implement state. That should solve your issue. And that's best practice as well.

[Hemagiri B]

@jaheerhattiwale yeah, that's the best practice but as per the customized current design tried to solve but i will inform them the normal and best practice way.
Thanks much.