Emergency change is closed without approval when click on close button asking close code and notes.

Hemagiri B
Tera Expert

Hi Team,

Need your help, Emergency change is closing without change is approved. Once we click the "close" UI button it's asking close notes and close code once we given close note and close code if we click again on "Close" button change is  moving to "Review" state, if we save the form change is moving to "Closed" state even if approval is pending. Please help me how to restrict this. Seems UI action and work flow working fine, but when we save the form change is closing.

1 ACCEPTED SOLUTION

@Hemagiri B That's cool. Please mark my answer as correct answer and close the thread so that this can be useful for future readers.

Please mark the answer as correct or helpful based on impact
ServiceNow Community Rising Star, Class of 2023

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@Hemagiri B That's cool. Please mark my answer as correct answer and close the thread so that this can be useful for future readers.

Please mark the answer as correct or helpful based on impact
ServiceNow Community Rising Star, Class of 2023