.eml and .msg file attchament

[Supriya Mane]

Hi All,

In CSM workspace in attachment how to convert .eml .msg to pdf in servicenow to preview in attachment in csm

OOB not able to preview only download option is there.

Please guide me ASAP if someone has answer. 

[Ankur Bawiskar]

@Supriya Mane 

you want to convert .msg file to PDF?

There is nothing available OOTB to convert the file type etc

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[Supriya Mane]

Hi Ankur,

For automatic or custom way is it possible? if yes then how we can configure.

[Ankur Bawiskar]

@Supriya Mane 

you can search online if any javascript library is available to convert that

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Tanushree Maiti]

Hi @Supriya Mane 

Check these KB /links .Hope it will help you.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1638958

https://www.servicenow.com/docs/r/yokohama/api-reference/server-api-reference/PDFGenerationAPIBothAP...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0689606

https://www.servicenow.com/community/virtual-agent-forum/convert-email-to-pdf/m-p/3370776