.eml and .msg file attchament

Supriya Mane
Tera Contributor

Hi All,

In CSM workspace in attachment how to convert .eml .msg to pdf in servicenow to preview in attachment in csm

OOB not able to preview only download option is there.

Please guide me ASAP if someone has answer. 

7 REPLIES 7

johndevis
Kilo Contributor

The process of converting EML files to MSG and then automatically attaching the PDF version for preview is a simple way. To manage the file formats, you might want a converter. Some users make use of applications such as WholeClear EML to MSG Converter when working with files that are in the.eml and.msg formats. Thereafter, they convert the files into PDF format so that they can be viewed more easily.

Supriya Mane
Tera Contributor

Hi Team,

Attachment not visible in side panel only .jpg.or .png showing in side panel. Any custom way for other file extensions.

Supriya Mane
Tera Contributor

Hi All,

 

In CSM workspace while attachment Open from related list the attachment not showing in side panel.only .png jpg files showing not all how to configure if we want to show.