Employee Center Catalog Item Navigation from Portal search
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4 hours ago
Hi Team,
Currently, when a user search and clicks on a catalog item in the Employee Center search box, it opens in a new browser tab. We would like to change this behavior so that the catalog item opens within the same page instead.
Could you please advise if there is a recommended approach or configuration in ServiceNow to achieve this?
Thank you.
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4 hours ago
hi @SatishKumaJ
Refer these community article/posts:
Changing the AI Search navigation on Employee Center [How-To]
KB2289625 Employee Center Catalog Item Email Request Not Working When Accessed via Search
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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3 hours ago
Hey Tanushree,
Thank you for the links but none of these have the solution to my issue. The first link is talking about the KB articles but I am facing issue with the catalog item which comes in search suggestions and when you click it, it is opening in a new tab.
Do share if you could find anything on this. Thanks for looking into this!
