Employee Center Catalog Item Navigation from Portal search

[SatishKumaJ]

Hi Team,

Currently, when a user search and clicks on a catalog item in the Employee Center search box, it opens in a new browser tab. We would like to change this behavior so that the catalog item opens within the same page instead.

Could you please advise if there is a recommended approach or configuration in ServiceNow to achieve this?

Thank you.

[Tanushree Maiti]

hi @SatishKumaJ 

Refer these community article/posts:

Changing the AI Search navigation on Employee Center [How-To]

KB2289625 Employee Center Catalog Item Email Request Not Working When Accessed via Search 

https://www.servicenow.com/community/developer-forum/open-catalog-items-in-a-new-portal-window-tab-f...

[SatishKumaJ]

Hey Tanushree,

Thank you for the links but none of these have the solution to my issue. The first link is talking about the KB articles but I am facing issue with the catalog item which comes in search suggestions and when you click it, it is opening in a new tab. 

Do share if you could find anything on this. Thanks for looking into this!

[Jesse_H]

I noticed this after updating to Zurich Patch 10 Hotfix 3. We had to clone the typeahead search widget and then update the code in the Link section.

Before:

window.open(resultPayload.actionPayload.recordUrl);

After:

window.location.href = resultPayload.actionPayload.recordUrl;

...and then you have to go the header widget and homepage search widget and replace references to typeahead-search with the ID of your cloned one. For example, in the homepage search server script:

    if (aisEnabled)
        data.typeAheadSearch = $sp.getWidget('cloned-typeahead-search', options);
    else
        data.typeAheadSearch = $sp.getWidget('cloned-typeahead-search', options.typeahead_search);