Employee Onboarding with Service Catalog

[nmartinez]

We've been using Service Now for a little over three years and we have been using service catalog in-part for employee onboarding for almost a year.

Our employee onboarding process hasn't been very successful and we are facing a number of problems, from data integrity, workflow and ease of use.

We don't have the resources to hire a consultant vendor; or even rewrite our service from the ground up; however I have been tasked with improving the overall process.

I'm looking to reach out to the community to those with successful onboarding catalogs; get a general idea of what you did and how it works for your company. Would anyone be willing to chat with me?

Thank you!


- Nick Martinez

[bgworld]

I think HR table is much better. By the way you'll need to use wizards for form screens because details required including condition based transitioning will be more and can not be easily through catalog items.

[sach1]

Thanks Bajendra.