Empty user profiles are being created very frequently

Ksnow
Tera Contributor

‎10-19-2022 05:34 AM

Hello all,

 

Empty users are being created very frequently like for every minute 1 as I observed.

Usually if any profile needs to be created in ServiceNow for new employee in our organization MIM (Microsoft identify Manager) team will create profile in their tool then it will synch with SNOW and creates new record which is working fine.

As we checked with MIM team but here they're not pushing any empty records into SNOW still we see that new records with all empty fields except active "TRUE".

I checked everything to see how empty records are creating but no luck.

Can anyone let us know how is it possible?

Appreciate your suggestions!

 

Thanks!

Ksnow

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2 REPLIES 2

Community Alums
Not applicable

‎10-19-2022 06:03 AM

Hi @Ksnow ,

You will need to use a Query to call the bad records and use that query in a background script to delete.

Refer to this sample code : https://www.servicenow.com/community/it-service-management-forum/delete-user-profiles/m-p/639622

 

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Ksnow
Tera Contributor
In response to Community Alums

‎10-21-2022 04:48 AM

Thanks Sandeep.

We will delete it by using background script, but we need to know the root cause how they're being created.

Any hints to check how records creating?

 

Please help!

Thanks,

Ksnow

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