Enable abiitly to add comments by requester when ritm is in pending state

[chaudharymahesh]

I need some help on following. on ticket page on Employee Center, if ritm state is pending then Activity fields (comments) are not visible like below:

if the state is not pending (for ex: if it is Work in progress) then activity (comments) fields are visible 

my requirement is if state of ritm is pending then requester should be able to see these fields and able to provide comments.

[Mehta]

Standard Ticket Tab is the widget name where you might have to change script  to make it visible as per your requirements. 

Please Mark helpful or correct Answer , If it solves your query.

[S Goutham · Accepted solution]

Hey @chaudharymahesh :

Follow the below step to configure the activity stream to show up on the Pending state of RITM

Note: if they are any ACLs preventing visibility then after doing the below it will still not be visible to the user make sure they are not restricted to user you are testing with

Go to standard ticket configuration:

Open the sc_req_item record

Open the activity record from the list

Remove or modify the visble conditon as per your need