Hi @Lucky1 :Usually survey has a repeat interval, which avoids the user mentioned on the user field getting the same survey for that interval time.If you mark it zero, then for all instances of the trigger condition survey will be sent out, or if you...
@RohitJ432388693 :It's always recommended to create a catalog item and its related configuration based on the scope where the catalog will be used if its a custom application then in that same scope but most of them are created in global as this allo...
@prityshaw : You cannot use ATF Cloud Runner on PDI, as this requires a paid subscription, as this runs the tests on the headless browser hosted on ServiceNow Cloud. But if your client has a paid subscription,you can enable it by referring to the bel...
Hi @ItayB 1. I noticed the event you have registered is "sc_req_item.notification.itil" and the event called in the BR is "custom.client.comment.notification"2. In your BR, please move the condition to check the additional comment change to when to r...
Hi @Marthageorge : We have OOB Util called "Matching Rule" where you have multiple "selection criteria" that can be applied to the assignment of the records please explore that option where you can have dynamic scripts written rather than using assig...
