I would like to setup Agent Chat for the "Now Agent" App.
I want to achieve that agents can receive and handle chats on their phones while they are away from their computers.
This will be very valuable to those on-call in weekends as an example.
The only thing I can find is this: https://docs.servicenow.com/bundle/vancouver-field-service-management/page/product/field-service-man...
but this just lets an agent chat with the virtual agent/another agent.
I want the Agent to be able to handle chats from users.
Has anyone built anything in the Mobile App Builder that lets agents do this?
Thanks in advance
/Chris
