How to add similarity definition to contextual search results

Balakrishna_ABK
Tera Guru

Saturday - last edited Saturday

similarity def.png
we have created a Similarity definition on custom table.

1.How to add this 'Similarity definition' to contextual search results ?

2. Is there other way to use this 'Similarity definition' which will benefit agent ?

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3 REPLIES 3

Tanushree Maiti
Kilo Patron

Sunday

Hi @Balakrishna_ABK 

 

1. Refer: KB2225179 Customise contextual search and agent assist similarity resources 

2.  Refer: Tuning Predictive Intelligence Models (part 3) – Improving Similarity Results using the Word Corpus

               

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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Balakrishna_ABK
Tera Guru
In response to Tanushree Maiti

yesterday - last edited yesterday

Hi @Tanushree Maiti , thanks for your reply
ct.png
we want to add custom table (search resource) in related search results which I can't 

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Vishal Jaswal
Giga Sage
In response to Balakrishna_ABK

yesterday

Hello @Balakrishna_ABK 

I believe ServiceNow hasn't release any such feature as of now. Hence, requesting you to please reach out to ServiceNow via HI Case and if they have such feature, then please do share the solution here.


Hope that helps!
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