How to add similarity definition to contextual search results

Balakrishna_ABK
Tera Guru

‎05-02-2026 11:27 PM - edited ‎05-02-2026 11:29 PM

similarity def.png
we have created a Similarity definition on custom table.

1.How to add this 'Similarity definition' to contextual search results ?

2. Is there other way to use this 'Similarity definition' which will benefit agent ?

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3 REPLIES 3

Tanushree Maiti
Tera Patron

‎05-03-2026 03:59 AM

Hi @Balakrishna_ABK 

 

1. Refer: KB2225179 Customise contextual search and agent assist similarity resources 

2.  Refer: Tuning Predictive Intelligence Models (part 3) – Improving Similarity Results using the Word Corpus

               

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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Balakrishna_ABK
Tera Guru
In response to Tanushree Maiti

‎05-05-2026 05:01 AM - edited ‎05-05-2026 05:01 AM

Hi @Tanushree Maiti , thanks for your reply
ct.png
we want to add custom table (search resource) in related search results which I can't 

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Vishal Jaswal
Tera Sage
In response to Balakrishna_ABK

‎05-05-2026 12:59 PM

Hello @Balakrishna_ABK 

I believe ServiceNow hasn't release any such feature as of now. Hence, requesting you to please reach out to ServiceNow via HI Case and if they have such feature, then please do share the solution here.


Hope that helps!
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