When a user’s preferred language is set to English, searching for catalog items using another language (e.g., German) does not return relevant results, despite the catalog items being properly translated and available in the translation tables.
The portal search should support cross-language recognition. For instance, if a user searches for “Ein IT-Ticket erstellen,” the system should return the corresponding English catalog item “Raise an IT Ticket,” and vice versa.
Similar to how, in certain informal or coded communication contexts, different phrases may convey the same meaning and still lead to the intended outcome, the portal search should be capable of interpreting multilingual inputs and mapping them to the correct catalog items regardless of the user’s preferred language setting.
This requirement should be fulfilled without relying on meta tags, preferably leveraging AI-enabled portal search capabilities.When a user’s preferred language is set to English, searching for catalog items using another language (e.g., German) does not return relevant results, despite the catalog items being properly translated and available in the translation tables.
