Enable AI Search

[Feddy]

Hi Team , 

We are in Quebec release now and we have enable AI search in our instance.
We have enabled AI search in service portal as you can notice in the below screenshot

We couldn't see any difference in the portal and we want to understand if we are missing anything. 
Also we couldn't access/see dashboard in our instance as snow mentioned in the docs

navigate to AI Search > AI Search Analytics > Search Index Analytics.// this path is not available.


https://docs.servicenow.com/bundle/quebec-platform-administration/page/use/dashboards/application-content-packs/ai-search-dashboard.html

Any help on this would be much appreciated.

Thanks, 
Feddy

[Sebastian L]

Hi,

After activation you need to log out and in, before it shows on the portal (not sure if you have already tried this old trick :D). Also make sure you have an out of the box search widget, so you know it is up-to-date. 

Regarding the dashboard, the search analytics is a plugin you need to install from the store. You can find it here

[Feddy]

Thanks for the info.
We have homepage widget(copy) where we are calling OOB typeahead search widget only.
How can i confirm if its up-to-date?

[Sebastian L]

If you are calling the OOB one, it should be. The look and feel of the search bar should be quite different, and just make sure your sp_search page and search page has the ootb widgets as well. 

[Sagar Agarwal]

Hi @Feddy ,

For OOB configuration you have to follow the below steps as well.

1. Use Copy of OOB search page

- Check if the OOB search page is customized or not, I'll prefer to create a copy of the OOB search page and reroute searched to that page. you can customize it.

2. Train NLU model

- Go to AI Search > Search Intent > Default AI Search Genius Results Model

- Train and Publish

3. Publish Search Profile

- Go to AI Search > Search Profiles > Service Portal Default Search Profile

- Publish

These steps should fix your issues.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,

Sagar