Hi Team ,
can any one please help me on this requriement
Enable Mandatory capture of reason in Work Notes when an incident is reopened.
request is to ensure that whenever an incident is moved from Resolved to In Progress that is reopened by the caller or operate team, the system automatically should prompt the user or operate team to enter the reason for reopening, which should populate in the Work Notes field.
The incident should not be allowed to transition from Resolved to In Progress unless the reopening reason is mandatorily filled.
current OOB behaviour - if we click on reopen ui action - ' additonal commentss ' getting mandtory .
can any one pllease help me here
when ever are opening the incident
we need a water mark or pre populated text in the work notes
how to achieve this requirment
Please help me here .
