enable work notes

[paradise624]

How do you enable worknotes? I am working with a custom application and I don't see the option to add the journal or work notes to the form/tab.

[Tony Chatfield1]

Hi, if you have extended the task table then I would expect work_notes to be available, have you checked to see if there are ACL's you need to update, or possibly add for your table?

[paradise624]

I didn't author the application but the previous person did not extend to the task table. Are there any other options to have worknotes?

[Tony Chatfield1]

Have you checked to confirm that a field called work_notes exists on the custom table?
If the table was not created by extending the task table, then OOB task functionality and fields will not be available.
I my opinion the best solution for task table like functionality would be to start from scratch and recreate the table\application by extending the task table;
But you can create your own journal type fields and activity stream.

The OOB task.work_notes field would be a good reference for the field configuration
/nav_to.do?uri=sys_dictionary.do?sys_id=d1464cb521120110a866589604c20d6a

And the reference doc's for journal fields and activity formatter.

https://docs.servicenow.com/en-US/bundle/tokyo-platform-administration/page/administer/field-adminis...

https://docs.servicenow.com/bundle/sandiego-platform-administration/page/administer/form-administrat...

[Yousaf]

Hi,

Could this be an issue here? 

Mark Correct or Helpful if it helps.