Encryption and inbound emails

[KB15]

We're looking to encrypt all of our attachments including any inbound messages that have attachments. We can get attachments encrypted if workers are making changes within the console however we've hit a wall in encrypting inbound emails. The crux of the issue issue seems to be the inability for the system to impersonate someone who has the ability to encrypt.

Has anyone attempted this level of security and was anyone successful in automating encryption for all attachments and inbound email attachments?

[SandySeegers]

I'm curious if you ever found a solution for the encryption automation?   I have a similar requirement to force encryption.   My requirement is based on whther or not the person attaching has a specific role.   I have not found a solution that works for Berlin.

There is a wiki article   for encryption scripting that shows how to force the through scripting - but that's only applicable for Calgary & Beyond.

So I'm wondering, if you don't mind sharing, how or if you've managed to automate your attachment encryption?

Thanx

Sandy

[harikrish_v]

You can refer this article. It has a script that shows how you can encrypt attachments.

http://wiki.servicenow.com/index.php?title=Encryption_Scripting#Encrypt.2FUnencrypted_Attachments_wi...

Thanks & Regards,

Hari

[SandySeegers]

Hari,

Thanx for the imput, but unfortunately that article doesn't help me.   Believe me I've tried.   I'm still running on Berlin which does not have glideSysAttachment.

Berlin has packages.com.glide.ui.SysAttachment - and there is very little information on how to use it.   I could not find anything on how to use it to encrypt attachments.

[harikrish_v]

ok, in that code, replace this line:-

var sysAttachment = new GlideSysAttachment();

with this

var sysAttachment = new Packages.com.glide.ui.SysAttachment;

It will work.

Thanks & regards,

Hari